Policy on Refund for Transcription:
- We apply refund policy only within 15 days from the date of delivery.
- If the client decides to return the work for quality concerns after 15 days, we will charge 30% proofreading rate and 50% for rework. (Length of the file and the original cost are the basis for the 30% and 50% calculation).
- We can only accommodate refund for category A (excellent) and category B (good)
- We shall exercise our right to perform a proofreading for any quality issues raised before we process any request for a refund.
- We will only honor a request for a refund if we can validate the failure in our established quality standards and guidelines through the results of the proofreading review. We shall request a revised copy from the client.
- Low-quality files and rush orders are exclusive in this refund policy.
- We may not guarantee accuracy for rush orders and poor quality video or audio files. In this case, we may not take responsible for rework requests for these poor conditions.